Tag Archives: notifications

Technical Difficulties Resolved

technical-difficulties-resolved

 

Hey Everyone.

I wanted to give a quick update on our e-mail situation. 

Everyone that responded to the test should have gotten an e-mail reply from me.  If you didn’t, please comment below.  I found that we had problems with people’s e-mails  going directly to the Junk folder, for one thing, and some email addresses were on the Blocked list for another.  I have no idea how that happened, but we hope we have corrected it, and I apologize.

Going forward, all e-mails that come to our In Box should receive an automated response that lets you know it was received and that someone will be responding to you shortly.  Sandi and Angelica will be monitoring the e-mails and will get a formal response to you as soon as they are able. 

If you do not get an automated response to your e-mail, that is an indication that that we did not receive the e-mail at all.  Please reach out to us in a comment here on the website if that happens, as Dee and Marion will be monitoring those, and they can get in touch with me or Marie personally.

On a second issue, several of you have mentioned that you are not getting the email notifications from the website as you have in the past.  I spoke with WordPress today, and on the particular examples I gave them, those individuals were not listed among our e-mail subscribers.  Again, I don’t know how that happened, and I apologize.  If you have gotten e-mails in the past and are no longer receiving them, please sign up again.  You will then receive a confirmation e-mail from WordPress (please look in your Spam/Junk folder if it doesn’t come to your In Box).  In the e-mail will be a link that you have to click to confirm that you want to receive e-mails from us.

If you sign up and get a message stating that you are already, please check your Spam/Junk folder to see if our e-mails are going in there.  If they are, you can use the settings within your e-mail account to change that.  If you get a message that you are signed up and the messages are not going to your Spam/Junk folder, please e-mail us, and I will ask WordPress to look into your case individually.

Thanks for being patient, and I hope this works for everyone.

~~ Kelly  <3