technical difficulties

technical-difficulties-resolved

Hey Everyone.

I wanted to give a quick update on our e-mail situation.

Everyone that responded to the test should have gotten an e-mail reply from me. If you didn’t, please comment below. I found that we had problems with people’s e-mails going directly to the Junk folder, for one thing, and some email addresses were on the Blocked list for another. I have no idea how that happened, but we hope we have corrected it, and I apologize.

Going forward, all e-mails that come to our In Box should receive an automated response that lets you know it was received and that someone will be responding to you shortly. Sandi and Angelica will be monitoring the e-mails and will get a formal response to you as soon as they are able.

If you do not get an automated response to your e-mail, that is an indication that that we did not receive the e-mail at all. Please reach out to us in a comment here on the website if that happens, as Dee and Marion will be monitoring those, and they can get in touch with me or Marie personally.

On a second issue, several of you have mentioned that you are not getting the email notifications from the website as you have in the past. I spoke with WordPress today, and on the particular examples I gave them, those individuals were not listed among our e-mail subscribers. Again, I don’t know how that happened, and I apologize. If you have gotten e-mails in the past and are no longer receiving them, please sign up again. You will then receive a confirmation e-mail from WordPress (please look in your Spam/Junk folder if it doesn’t come to your In Box). In the e-mail will be a link that you have to click to confirm that you want to receive e-mails from us.

If you sign up and get a message stating that you are already, please check your Spam/Junk folder to see if our e-mails are going in there. If they are, you can use the settings within your e-mail account to change that. If you get a message that you are signed up and the messages are not going to your Spam/Junk folder, please e-mail us, and I will ask WordPress to look into your case individually.

Thanks for being patient, and I hope this works for everyone.

~~ Kelly <3

Hello Everyone.

I want to apologize to anyone who sent a greeting for Gianluca’s birthday, and it didn’t make it into the post. A couple of things happened…

First, there were so many comments, one post couldn’t hold them all, which I didn’t know would be a problem until the draft stopped saving/updating automatically, causing me to have to split the work I had already done into two posts. Second, I had to work through a spotty — and in some cases, completely lost — Wi-Fi connection with my internet carrier in the middle of all of this (going back and forth between e-mail and the website), and I thought that I had recovered all the missing comments when it came back up. Because of these difficulties, posting took nearly 6 1/2 hours….much longer than it normally would have…and I when I counted the number of comments at the end, I thought I had the correct number. I sincerely apologize.

That being said, it seems that the problems with people getting e-mails to us continues to be a problem, and I’m not sure, but I might have figured out the problem. I need a little more information to test my theory, so I’m asking for all of your help. If you have had trouble getting your e-mail through to us in the past:

Send an e-mail to us at ilvoloflightcrw@outlook.com using the e-mail account that you use most often. Please put the word, “Testing,” in the subject line.
Comment below and let me know that I should be looking for an e-mail from you.

I will reach out to you to see when your e-mail is actually received, and work with you to figure out the individual issues if I haven’t. Thank you for helping me with this, and again, I apologize if your comment was left out of the birthday post.

~~ Kelly

P.S. ~ Some of the issues with posting included persistent formatting problems. Each individual comment is a different color, not necessarily spaced evenly, so please look again if you don’t immediately see your name. kyalpn

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